Home :: Our Guarantee and Warranty

Our Guarantee and Warranty


If you are not completely satisfied with your order when you receive it, we guarantee to reprint it until you are, or refund your order in full. Please notify us within 7 days of receiving your order if there are any issues you'd like to discuss.


We believe our stretched canvas product is so good, we will cover it by the best warranty in the country, if not the world.

If your canvas fades, falls off the wall and gets damaged, warps, cracks, or is damaged in any way, we will replace it for you free of charge provided you return it to us, along with the file used to print it. Your replacement canvas will be ready within 14 days. All we require is that you pay for the freight for your new canvas. Applies for first replacement only - if the replacement canvas is damaged it will be covered under our standard 50% replacement warranty as excplained below.

All our other products are covered by our 50% replacement warranty as explained below.

While we use the best and most appropriate products available for each order at the time, there are factors beyond our control that can affect the life of a print.

Under normal household conditions you could reasonably expect a pigment print on top quality paper or canvas to last 3-4 generations (80 -100 years) without noticeable fading. All longevity tests are done in controlled environments, using advanced aging techniques. The real world is quite different. Apart from simple UV light fade, there are other factors such as humidity, air pollution, improper framing etc that can affect the life of a print, not to mention floods, fires and accidental damage.

The Art House Warranty covers all possibilities.

  • All prints and fine art reproductions made by Art House Reproductions are covered by our Lifetime Replacement Warranty.
  • If ANYTHING should happen to your print or fine art reproduction, we will replace it for 50% of the current price provided the original print is returned to us.
  • If you supplied us with the file originally, then you are required to supply the file used to make the original print. 
  • If the print is a fine art reproduction done by us, we will arrange a replacement through the artist. Due to copyright laws, we must get the artist's approval before making any replacement.