Home :: F.A.Q.


If you can't find the answer to your question on this page or any other, please feel free to contact us.

How do I upload my files and what size do they need to be?
See the How to upload your file page for all the specific details on how to do just that. It's really quite a simple process which is done after you have placed your order. You will be notified by email how to upload your image, simply follow the instructions. We can accept files up to 100mb via our FTP upload page. If you have larger files or are not on Cable or ADSL the best option will be to send us a CD or DVD with your images.

How big can you print my image?
Our printers can handle 1.5m wide and 12m long but the result depends a lot on the quality and size of the file you provide us with and your needs. We are very quality conscious and always striving for the highest standards but you may simply love a particular image and come hell or high water you want a big canvas of it - so be it, we'll do our best but we'll pass on our thoughts first! We can do some pretty amazing things here to get the best out of images but if you only supply us with a little jpeg normally used for email then we can't turn it into a mural without some loss in quality. Not all the different substrates are available in the larger sizes. We'll let you know the maximum size for your chosen substrate.

How can you ensure that my colours are reproduced correctly?
To be honest they may look slightly different to what you see on your screen. Unless you have had your screen correctly calibrated there may be some difference. Rest assured that our screens are state-of-the-art and colour corrected and with our decades of experience in the photographic industry we have a good sense of how images should look and if we see some problem we will contact you first.

What if my image doesn't quite fit the size and shape that I want?
We have a number of methods to ensure you get exactly what you want but in the event the image you provide does not fit the proportions of the size you've chosen we will send you a small jpeg showing how the image will crop. If you are happy with the change then we can go ahead. We won't print anything until we know you will be happy with the result.

How do I use the Image Resizing Calculator?
The Image Resizing Calculator does not actually resize your image, we'll do that for you. It merely helps you determine alternate sizes for an image that you already know the dimensions of. The calculator only requires numbers, units of measurement such as cm or inches are not necessary.

For example, let's assume our current image measures 30cm wide x 40cm high and we want to calculate the new width for an image that measures 35cm high, keeping the same ratio as 30x40. Simply type 30 into the Original Width box, type 40 into the Original Height box and type 35 into the New Width box. Then Click on Calculate and the new height will be displayed on the New Height box.

If you want to recalculate a new size, you must first clear any entries in the New Width or Height boxes.

How long will my print last before fading?
Our canvas plus our inks plus your image equals three-four generations for your family's enjoyment. Basically this means that by using the finest materials available you can rest assured that you will get 100 years plus of life from our archival products. Signage products and fabrics will not last this long. They are usually subject to much harsher conditions than photos or art and are usually only intended for a short term use. Most signage products will last one to five years. The life of our printed fabrics depends on how they are used, washed, displayed etc so we place no time on them.

What if I don't have a digital camera?
Send us your original photos, slides or negatives. We will scan these on a high resolution scanner then enlarge the image for printing. The size of the photo you send us will determine the final printed canvas size.

What's this thing called 'Gallery wrap'?
Gallery wrap is where the photo is wrapped around the edge of a timber stretcher frame. This gives the canvas the effect of continuing around the frame creating the illusion of depth - it's the current trend! See our Border Options page for examples.

Are you able to edit my photo for a better printing result?
Absolutely! We want to provide you with the highest quality image possible from your file. If we feel that we can give it a few tweaks and improve colour, saturation or contrast then we will. We will also crop where necessary, remove red eye, adjusting the colours, edit out small items that might detract from the final image. There will be an additional charge if you want any major retouching done but we will discuss this with you before going ahead.

How long will it take before I get my canvas prints?
Allow about 3-4 days for printing/framing and another 2-3 days for postage.

What's the deal with Copyright - can I have any image I like printed on canvas?
We will only print images that you have taken yourself or have written permission from the copyright owner (the creator of the image) to do so. Please be aware that just because you buy a print/painting/photograph from an artist or photographer does not mean you own the copyright.

Is Delivery included?
No - Postage or delivery by courier will be calculated when you place your order. The cost will depend on how large the order is and where you are located. You will be notified on your invoice prior to printing.

I'm a Professional Photographer - what can you offer me?
If you are a professional photographer or a keen amateur you can qualify for discount prices by meeting a few specific guidelines. See the Member Benefits page for more information.

I'm an artist who paints what can you do for me?
Have we got some exciting options for you! Visit www.arthousehq.com and www.artreproductions.com.au to learn more about what we can do to help you earn more from your art.