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Terms and Conditions of Service

Site Ownership ' This site is owned and operated by Art House Reproductions trading as Inkjet Lab. Any reference to Inkjet Lab automatically includes Art House Reproductions and visa versa. None of this site's content may be copied, modified, revised, reproduced, distributed, downloaded, or reused without written permission from an authorized representative of Art House Reproductions.

Copyright ' Copyright of all images on this site is held by the respective creators. It is not always possible for us to confirm the copyright ownership of an image sent to us for printing. Therefore we require that you, the customer agrees that you own the copyright or have written permission to print the images supplied for printing. Inkjet Lab takes no responsibility in the role of proving or disproving copyright ownership. If we suspect a possible breach of copyright we will ask for proof of copyright ownership. Failure to provide such proof will require that we cancel the order. See our Copyright page for more information.

Prices ' All pricing is current as at the time of viewing and may be changed without notice at any time.

GST ' All prices quoted include a 10% goods and services tax.

Payments - Full payment is required with order. An invoice will be provided when you place your order. Our site accepts secure credit card payments or you can pay by cheque or direct deposit. Credit Card Payments are entered manually by us after receipt of your order so any changes to the order will be reflected in the amount paid. Your order will commence once payment is confirmed. Please note that credit card payments will be recognized on your statement as being paid to Art House Reproductions. No order will be delivered without having been paid for in full.

Order Service Times ' Service times are an estimate only and may vary according to workload. Print only orders will be complete in 3-4 days, for other services such as framing, mounting and laminating, please allow an extra 2-3 days plus delivery time.

Rush Orders ' Orders required within a guaranteed 48 hours may incur a surcharge of 25%. Orders required in 24 hours will incur a surcharge of 50%. Rush orders are subject to current workload and depend on volume.

Delivery & Freight Costs ' All freight costs are the responsibility of the client. The minimum Freight Charge is $20.00 but in the event your order costs more than this to freight, we reserve the right to charge the actual freight cost incurred by us. Your order will be delivered by the safest, most cost effective and appropriate way. We use Fastway Couriers, Startrack Express and Australia Post in most situations. Delivery time depends on your location but ranges from 1-3 days for all Australian East Coast orders but Central and Western Australian orders may take a little longer.

Colour Matching ' While we strive to provide the best colour output possible, Inkjet Lab cannot guarantee close colour matching based on screen images without a sample to match to. The printed image will never exactly match what you see on a monitor. While all our substrates are profiled to match as closely as possible, there will always be slight variations between paper types due to some papers containing optical brighteners and others not. When re-ordering prints, exact matching to previous orders may not be possible due to conditions beyond our control. Application of lamination may affect or change the appearance of the printed colours slightly. Inkjet Lab is not liable for the final colour appearance of a laminated product.

RETURNS AND REFUNDS - Since each order is unique to each customer and has no re-sale value, all sales are final. However, We do offer a Satisfaction Guarantee. In the event that you are not happy with the final product, if we made an error or the order has been damaged in transit, we will re-print the order for you at no charge. Inkjet Lab must be notified within 5 business days of order collection to notify us of any defects discovered in the ordered product. In order to receive replacements the print in question must be returned to Inkjet Lab.

These Terms and Conditions may be revised from time to time by Art House Reproductions & Inkjet Lab by updating this web page. Any such revisions apply from the date of posting and you should periodically visit this page to review the current terms & conditions. This site is owned and operated by Art House Reproductions, also trading as Inkjet Lab, and its terms & conditions shall be governed and construed in accordance with Australian Law.

 
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